The policies | Kansas City, MO | RefineKC Aesthetics

policies

We care deeply for our clients and staff and want to provide everyone with exceptional service as well as be respectful of everyone’s time. Therefore these policies are in place to ensure an exceptional experience for all.

Deposits

Deposits are required for all appointments unless otherwise stated. Deposits are non-refundable. Deposit funds are applied to the cost of treatment.

Late Policy

If 15 minutes or more has passed, your procedure may have to be rescheduled due to insufficient time for your service. If your service has to be rescheduled, the cancellation (less than 24 hours) policy will go into effect.

Cancellation Policy

If you need to cancel your appointment, we respectfully request at least 48-hour notice. Cancellations less than 24 hours in advance result in a forfeit of your deposit.

No-Show Policy

If you no-show on the date of your appointment, your deposit will be forfeit. We reserve the right to not rebook services with any client who no-shows.

Refunds

We do not offer refunds. If you are unhappy with the service you received, please schedule contact the office so we can address your concerns promptly. Retail products are final sale. If you no longer wish to use your appointment deposit towards the intended treatment, it will become a credit, good for 12 months from the date of purchase, for use towards other Medspa products or services.

Children and Other Guests

To ensure a safe injection or facial experience, our policy does not permit children in the treatment rooms. If children are brought to the appointment, your appointment will have to be rescheduled and the cancellation policy will go into effect. Due to limited space, you may bring one person back into the treatment room with you.

Payments

Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept cash, most major credit cards, CareCredit, Cherry Financing, and Refine KC Aesthetics gift cards; we do not accept checks. A convenience fee is added to card purchases. Cherry and CareCredit can not be used to pay a deposit. We accept Evolus (Jeuveau) and XPerience Rewards (Xeomin).

Gift Cards

Gift Cards can be purchased in store or online. Gift cards are not refundable. Gift cards are not redeemable for cash.

Financing

All financing services will incur a 6% finance charge added to their final total.

Personal belongings

Personal belongings are the full responsibility of the spa guest and should be kept in your possession at all times. Refine KC Aesthetics is not responsible for lost or damaged items.

Quiet Environment

As a courtesy to other guests, please maintain a quiet level of conversation in the spa. Additionally, we ask that all guests silence their cell phones during each visit to the spa.

Spa-Client Relationship

We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.

Late Policy
We understand that life gets crazy and things come up. However, if you are running more than 10 minutes late, your procedure may be shortened and/or canceled if there is not enough time to complete the procedure. If more than 15 minutes has passed, your deposit will be be forfeited and procedure will be cancelled unless otherwise discussed with your
provider.

Cancellation Policy
We understand that life events happen requiring schedule adjustments. If you need to cancel your appointment, we respectfully request at least 48-hour notice. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. Cancellations less than 24 hours in advance result in a forfeit of your deposit.

No-Show Policy
If you no-show on the day of your appointment we will charge you 100% of your booked service price with your on-file credit card. You will then have to prepay for all future appointments. This is to cover the providers time that is lost. We reserve the right to not rebook services with any client who no-shows.

Refunds
We do not offer refunds. However, we will always want to ensure you are happy with your results. If you are unhappy, please schedule a follow-up where you provider can address your concerns promptly. Retail products are final sale. If you no longer wish to use your appointment deposit towards the intended treatment, it will become a credit, good for 12 months from the date of purchase, for use towards other Medspa products or services.

Children and Other Guests
Our patient’s safety is our primary concern. To ensure a safe injection or facial experience, our policy does not permit children in the treatment rooms. Due to limited space, you may bring one person back into the treatment room with you.

Cell Phones
Please place your phone on vibrate while in the Spa. If you must make a call, please remember that others are getting facials and spa treatments and appreciate your quiet voice.

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