policies

We care for our clients and staff and want to provide everyone with exceptional service as well as be respectful of everyone’s time. Therefore these policies are in place to ensure an exceptional experience for all.

Deposit

A deposit is required at time of booking to secure your appointment. The deposit is applied towards treatment cost if treatment is rendered within 6months. The deposit will become non-refundable if the patient does not follow the late/cancellation or no show policy. CareCredit and Cherry cannot be used as a means for a deposit. If there is not a deposit on file, the patient will owe the deposit amount. The credit card on file will be charged in this instance.

Late Policy

If 15 minutes or more has passed, your procedure may have to be rescheduled due to insufficient time for your service. If your service has to be rescheduled, the cancellation policy will go into effect.

Cancellation Policy

If you need to cancel your appointment, we respectfully request at least 48-hour notice. Cancellations less than 48 hours in advance will result in a forfeit of your deposit—NO exceptions to ensure fairness to staff and all patients waiting for appointments.

No-Show Policy

A no-show will result in a forfeit of your deposit and patient will not be allowed to rebook.

Refunds

We do not offer refunds on services rendered or retail products. If you receive a defective retail product or you are unhappy with the service you received, please contact the office so we can address your concerns promptly.

Children and Other Guests

To ensure a safe injection or facial experience, our policy does not permit children in the treatment rooms. If children are brought to the appointment, your appointment will have to be rescheduled and the cancellation policy will go into effect. Due to limited space, you may bring one person back into the treatment room with you.

Payments Accepted

Refine KC does not bill insurance. We accept Cash, most major Credit Cards, CareCredit, Cherry Financing, and Refine KC Aesthetics gift cards; we do not accept checks. A convenience fee of 2.9% is added to Card purchases. All financing services will incur a 8% convenience fee added to their final total. There is no fee for cash purchases.

Gift Cards

Gift Cards can be purchased in store or online. Gift cards are not refundable. Gift cards are not redeemable for cash. Gift cards are good for 12 months from purchase date.

Late Policy
We understand that life gets crazy and things come up. However, if you are running more than 10 minutes late, your procedure may be shortened and/or canceled if there is not enough time to complete the procedure. If more than 15 minutes has passed, your deposit will be be forfeited and procedure will be cancelled unless otherwise discussed with your
provider.

Cancellation Policy
We understand that life events happen requiring schedule adjustments. If you need to cancel your appointment, we respectfully request at least 48-hour notice. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. Cancellations less than 24 hours in advance result in a forfeit of your deposit.

No-Show Policy
If you no-show on the day of your appointment we will charge you 100% of your booked service price with your on-file credit card. You will then have to prepay for all future appointments. This is to cover the providers time that is lost. We reserve the right to not rebook services with any client who no-shows.

Refunds
We do not offer refunds. However, we will always want to ensure you are happy with your results. If you are unhappy, please schedule a follow-up where you provider can address your concerns promptly. Retail products are final sale. If you no longer wish to use your appointment deposit towards the intended treatment, it will become a credit, good for 12 months from the date of purchase, for use towards other Medspa products or services.

Children and Other Guests
Our patient’s safety is our primary concern. To ensure a safe injection or facial experience, our policy does not permit children in the treatment rooms. Due to limited space, you may bring one person back into the treatment room with you.

Cell Phones
Please place your phone on vibrate while in the Spa. If you must make a call, please remember that others are getting facials and spa treatments and appreciate your quiet voice.

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